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OT: Outlook/Gmail
 

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KerryIrons
Joined: 12 Jan 2004
Posts: 3018
Location: Midland, MI

12/1/19 11:14 AM

OT: Outlook/Gmail

Starting yesterday (Saturday, 11-30-19) two issues popped up with my email system. I'm using Outlook on my laptop with an IMAP connection to Gmail.

When I delete messages in Outlook, they don't appear in the trash on either Outlook or Gmail, but they are in All Mail in Gmail. If I delete them in Gmail, they do appear in the trash.

Can receive messages just fine in Outlook but when I send a message, it is just sitting in the Outbox. One of the messages is a reply, and the other was composed new. This is different than an old problem I still have where there is nothing in the Outbox but Outlook thinks there is and waits 30 seconds to shut down while it tries to send the non-existent message.

When I look at Account Settings in Outlook, I see that I have two email accounts, both with my gmail address and both shown as IMAP/SMTP. One of the accounts (not the one selected) has a (1) at the end. Don't know if this is in any way meaningful. Likewise don't now if this is in any way meaningful but the problem started the day after a power restoration (45 hour outage). Things worked fine the day the power came back on (Friday) but starting Saturday, deleted messages don't appear in the trash and sent messages stay in the Outbox.

I reinstalled Office but no joy. I've done a bunch of searching with no luck. Ideas? Previously it has been suggested that I disconnect Outlook and Gmail and then re-establish the connection, but I can't figure out how to do that, so any help there would be appreciated.

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Sparky
Joined: 08 Dec 2003
Posts: 17552
Location: Portland, OR

12/1/19 11:44 AM

Did you check the archive/auto archive settings?

I seem to recall, although I do not recall, the hanging outlook message not in out box but not sent. It may take killing a restarting the service. Or restarting in safe mode then reboot straight??

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Steve B.
Joined: 19 Jan 2004
Posts: 735
Location: Long Island, NY

12/1/19 1:42 PM

A (1) tag on a file in Windows typically indicates a copy of the original, it's Windows method of dealing with a file saved with the same name.

Not sure that's of any help to you, but if you see 2 files names the same, you are usually OK deleting the (1) file.

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Brian Nystrom
Joined: 26 Jan 2004
Posts: 4551
Location: Nashua, NH

12/1/19 2:04 PM

Get rid of Outlook

I've been using Thunderbird with both IMAP and POP3 accounts for many years (including Gmail) without any problems. Although I've had to use Outlook on work computers, it's a pain in the a$$ and I would never choose to use it if I had a choice.

Remember, there's an inverse relationship between your happiness and the number of Microsoft products you use. ;-)

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Sparky
Joined: 08 Dec 2003
Posts: 17552
Location: Portland, OR

12/1/19 3:18 PM

I am also doing likewise with Thunderbird for a few years at least. I like the usual Mozilla Add-ins you can tweak the app with.

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KerryIrons
Joined: 12 Jan 2004
Posts: 3018
Location: Midland, MI

12/1/19 5:41 PM

Fixed

Got it working again by backing up everything and then deleting the profiles and letting Outlook re-establish the connection. Got rid of the phantom emails in the outbox as well.

This was recommended by somebody when I had the phantom problem but I never got up the nerve to do it. My son-in-law does some IT support for his small engineering company and between the two of us, we did it. I HATE computer issues that pop up randomly like this.

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Brian Nystrom
Joined: 26 Jan 2004
Posts: 4551
Location: Nashua, NH

12/2/19 8:19 PM

Wanna' have some real fun? Try networking Windows 10 computers, especially with different versions (Home, Pro, Enterprise). It's an F-ing nightmare! I've had veteran IT people tell me not to even bother to try. I've had limited success getting 3 machines with different versions to share files, but I can't even get reliable bi-directional sharing. For example, my laptop can see my primary desktop and copy files back and forth, but the laptop isn't even visible on the desktop, despite both machines having the same sharing settings. The bottom line is that MS just plain sucks!

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Sparky
Joined: 08 Dec 2003
Posts: 17552
Location: Portland, OR

12/2/19 8:46 PM

I got outta the biz before/when the file server was a Netware Server that was VG at doing just that, Serving files. I only used Windows/NT for Exchange and Proxy duties...

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KerryIrons
Joined: 12 Jan 2004
Posts: 3018
Location: Midland, MI

12/3/19 12:22 PM

Autocomplete

As a follow up, the "reboot" of Outlook erased the list of email addresses for which autocomplete takes place. Needless to say this is many hundreds of addresses. I've dug around looking for a fix but haven't found anything. The folder that is supposed to hold the autocomplete list has only DAT files but the help guides talk about a different file type. Most of the help guides explain how to carry your autocomplete list from earlier versions of Outlook which is not my issue. I did try deleting the DAT files created since the reboot, hoping that Outlook would go back to an earlier file that had the list, but it didn't work.

This is not life and death because autocomplete will repopulate over time, but it would be great if I didn't have to look up all those email addresses in the mean time. Any ideas?

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Matthew Currie
Joined: 11 Jan 2004
Posts: 781
Location: Vermont

12/3/19 10:25 PM

Here's one crazy idea. If the addresses actually still exist somewhere, perhaps another email program can find them. I think Thunderbird, for example, can import from Outlook, and it presumably knows where to look. If it can and does, then perhaps you can then get Thunderbird to find either the latest or an earlier list and import it. Then if Outlook has an import feature you can import it back.

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