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Does one of us work for GM, car question
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Alenhoff
Joined: 15 Jan 2004
Posts: 237
Location: Detroit, MI

4/8/13 6:24 PM

Want help?

I don't work for GM, but my daughter is a GM engineer, and there are a couple of ways she may be able to help you.

Email me at alenhoffATyahooDOTcom

Alan

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daddy-o
Joined: 12 Apr 2004
Posts: 3244
Location: Springfield

4/8/13 8:08 PM

40 years of GM!? Is that a pair of Buick Del Sols? ;-)

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/8/13 8:56 PM

My family or I found for sib, Mom or self since 1973

66 Lemans, 'not my find'
63 Impala SS
66 Riveria 'not my find'
67 Cutlass Supreme
67 GTO convert
66 Buick Special
70 442 W-30 Convert
82 Bonneville Wagon
2 80s Celebrity EuroSpirt Wagons
1968 GMC C20 Pickup
79 C10 Pickup
77 Olds 88
78 Olds 88
79 Toronado
84 S-10 4x4 loaded
84 K20 Suburban Silverado [short while]
86 K20 4x4 Silverado suburban [long while]
81 Olds 88 Wagon
88 Buick 88
86 98 Olds
89 98 Olds
96 Chevy Lumina
99 Buick Regal GS
95 Bonneville SLE
96 Chevy Impala SS [Re-issue]
2000 Bonneville SE
92 Chevy C20 Full conversion Van
96 GMC Full Conversion Van
88 S-10 [for son]


Oddly I had the used one longer than a lot of the new ones. ;)

There where a few Chrysler mini vans, Honda Odyssey and a Beetle for Elaine. A Dakota R/T, and Ford Trucks. 2) E350s, one F350, one F250, and one E250.


Damn, I have had a lot of junk. And I am sure I left a few out. Like the Old VW, the 1100 and MGB/GT MGs. A Pinto, Rabbit Diesel Pickup, Mazda B2000. I keep remembering more, smokes...

2 Escort wagons for the kids,

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Tom Price
Joined: 11 Jan 2004
Posts: 431
Location: Rochester, NY

4/8/13 10:23 PM

Why is GM being thrown under the bus?

GM did not sell you the Equinox. I am not sure how much GM can help you as you bought a used vehicle. Your problem is the used vehicle was mis-represented or possibly switched. This is a dealership problem. The upper levels of the dealership management may not have a clue about what happened and 95% of the owners / general managers will be receptive to your requests. They can not do anything unless you make them aware of the situation. I have worked for dealers for over 30 years and dealerships are much different than they were 20 or even 5 years ago.

A possible scenario is that the Equinox you first saw was damaged and they substituted what they thought was an identical Equinox. After you talk with them you may have a better idea of what happened. If it appears it was a swindle, go to it.

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/8/13 10:57 PM

"A possible scenario is that the Equinox you first saw was damaged and they substituted what they thought was an identical Equinox."

As I said up in my post regarding the K20, sure things are possible. But we never left the dealer. We went in to sign after they ran the credit etc., while we where in the car toying with the widgets, Which included pairing my phone, is when we got called in to sign. They took 'the car' to prep, and 30 minutes or a little more we drove out with it.

What has me irked as a customer is getting ignored and no response to the manager 'looking into it'. Insulting me is a sure way to get me in jerk mode, mainly when I feel like a jerk. Again, I agree a dealership issue. I would not have called the 800 GM number if a week had not gone by and three attempts went unanswered by the guy that said "I will look into this and get right back with you". I am not going to just go away if ignored. Put me right in 'fuck you' mode honestly, albeit polite fuck you mode.


But Tom:
I agree it is a dealership issue. But they are the representative of GM. A customer starts there. What better recourse than to have the dealership get pressure applied, or comped to pass it along to us on the vehicle we where sold and did not get. That is how I look at it. I will buy a new one if they do the right thing and the price is right. I will not have as much of a "they are entitled to a profit' demeanor. This is the damage done by the 'dealership' to a GM customer plain and simple.

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/9/13 11:54 AM

BTW, thanks to all, and the private emails on this as well. It is actually stress inducing, and has me stupidly pissed off. I hope it has a happy ending so as to resolve how I feel. I may go back to used vars only for the feeling this has left me with...

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/10/13 4:49 PM

small update:

GM must have put a fire under the dealers ass. Actually got a call and we are being offered a new 2013 Equinox, 17 miles on it.. Same pretty much minus a trim level, no leather steering wheel, heated mirrors etc. Probably a few more, I have to compare the build sheets. Our pic of three on the lot. HAS the options that where deleted out of the 2011 LT we have been driving. Including one or two more and a fresh free on-star and Sirius period etc. No money is to change hands as far as thew conversation went, and the payment will actually be lower.


Stay tuned if you want to, will post the end game result when the game is over...


I should mention the call only started with them offering to install and aftermarket BlueTooth device.
My response was not particularly polite or favorable, mentioning I would never have bought a used rental car given the info/choice and would have just bought a new one. No to mention the bait and switch, which I mentioned.

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Steve B.
Joined: 19 Jan 2004
Posts: 716
Location: Long Island, NY

4/10/13 6:37 PM

Not to mention that you need to get off the phone as you are awaiting a call back from the county attorneys office. Or something to that effect.

I't take the offer and run, and never use THAT dealer again !.

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/11/13 10:18 PM

Took delivery of a 2013 AWD equinox at same dealer, lower payment, no cash changed hands, and a lower interest rate. 45k less miles of course being new. Car is lower trim level, [LS not LT] but has more widgets because nothing is deleted like the previous one. Missing options like heated mirrors and roof racks. Side rails I should say, you have to buy the cross bars if you want to use the rack. Which I was not going to do, thus never use it. Less plastic for the sun to bake and shrivel perhaps... Door panels a little more plain, you'd have to look to notice. Of course it feel better being newer. Smells worse if plastic and textiles etc etc.

So it can be behind us now. And something I did not mention in the thread. The 2011 had a high pressure fuel pump problem/failure. I checked the oil @ 35k miles and it was overfull and smelled like gas. Service guy said that happens when the pump fails in that manner, what ever...

They would not let us leave with it when I got over there when the service engine light came on. How long before that the oil may have been diluted with fuel is any ones guess. I had my doubts that would not make for shorter engine life potentially. Who knows. it was going through more oil between changes than I was happy about frankly for a 2 year old. As a result of what I dunno.

Case closed, I think...

Somehow I don't really feel much better, still oinkin from the boinkin. Being in the same room the bottom feeders.

Thanks again for the support.

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/11/13 11:17 PM

Oh, BTW. they redesigned the side view mirrors for 2013. Just a thin line between the main and blind spot mirrors instead of the 2012 which had a lot of black plastic in the field and a pretty much useless blind spot mirror with the black plastic all around it.

OK, Done and done...

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dan emery
Joined: 11 Jan 2004
Posts: 6106
Location: Maine

4/12/13 2:45 AM

nice job

I'm guessing the dealer got caught with his hand in the cookie jar (or should I say the bait bucket). Depressing that some still try to pull that sh*t.

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henoch
Joined: 12 Jan 2004
Posts: 1605

4/12/13 8:27 AM

Manufacturer vs Dealer

Just wanted to chime in on Tom's point, I don't think that it's really a GM issue or GM's fault.
While most of us consumers assume that a Chevy dealer is kind of like an extension of Chevy (GM) the brand, kind like an Apple store or something, in fact the car manufacturers have very little control on what the dealers do and how they operate.
There was a very enlightening episode on that topic on Planet Money back in February and there was a story in the local papers here just recently about a local Kia dealership that was defrauding customers and Kia tried to revoke the dealership and the local dealership sued and I believe won.
It's bad for the car companies and it's bad for consumers but those are the (way outdated) laws.

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/12/13 10:07 AM

Just got off the phone with the District Specialist on her follow up.

I stressed other than actually having a car with the options we got baited and switched on the 1st one, we are still not particularly feeling other than crappy
for the entire experience. I stressed and questioned the methods with which this dealership sells these used fleet vehicle and that GM need to examine the damage they are creating for the brand.

I will say this again, this is totally a dealership issue.
Or else we would have bought a different brand last night.

I got the impression from the conversation, some sort of courtesy will be coming from them. I even told her that the damage they have done obviously did not make us go buy a Dodge or change brand.
We like the Equinox plain for the price range.

I did say, I will not ever buy a car from them again, and I fully intend to see what service options we may have on the new one. Because we do not want to see this building again basically.

It was an expensive 13 month rental basically. Although if you put it in that context, you could never have rented it for that period for that cost every day from 2/25/12 to 4/11/13, or any newer car for that matter. And it did not cost us a dime other than the gas/ins as a result of the Cert Used program. All oil/tire rotations etc included.

The Sirius is probably going to get subscribed to. This became obvious scoping it out in the first 10 minutes in use. Would have been nice if it was not deleted out of the LT and I knew that before last night.

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Tom Price
Joined: 11 Jan 2004
Posts: 431
Location: Rochester, NY

4/12/13 3:56 PM

Congrats

I am glad it worked out. Tom

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Sparky
Joined: 08 Dec 2003
Posts: 16974
Location: Portland, OR

4/16/13 3:40 PM

GM called and offered us either 250.00 for accessories or 1 year maintenance. We took the maintenance, we liked that the Cert Used had that for two years, we used up one. So sort of fitting we get the other on on the new one instead of paying for that.

Case closed, GM listened...

OTOH: This particular dealer perpetuated the stereo type..


Elaine like the new car better. It even has a compass, something she missed in the the used one.... ;)

Ciao for now in this thread. After this Boston crap this car crap seems like bullshit to us frankly.

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